:root{--navy:#0e1b2c;--ink:#1d2733;--muted:#6f7b8a;--line:#e4e9ef;--paper:#fff;--canvas:#f4f6f9;--red:#c8102e;--red-soft:#fbebee;--green:#25d366;--shadow:0 2px 14px rgba(14,27,44,.08)}
*{box-sizing:border-box}html,body{margin:0;height:100%;background:var(--canvas);color:var(--ink);font:16px/1.45 system-ui,-apple-system,"Segoe UI",sans-serif}body{overflow:hidden}.chat-shell{height:100dvh;display:flex;flex-direction:column}.chat-header{background:var(--navy);color:#fff;padding:calc(10px + env(safe-area-inset-top)) 16px 10px;display:flex;gap:12px;align-items:center}.brand{flex:1;min-width:0}.brand strong{display:block;font-size:16px}.brand span{font-size:12px;color:#aebdce}.brand i{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);margin-right:5px}.icon-button{width:40px;height:40px;border:0;border-radius:9px;background:rgba(255,255,255,.1);color:#fff;font-size:22px;cursor:pointer}.progress{height:12px;padding:8px 16px 0;background:var(--navy);display:flex;gap:5px}.progress i{height:4px;flex:1;background:rgba(255,255,255,.18);border-radius:2px}.progress i.on{background:var(--red)}.content{width:min(100%,620px);margin:0 auto;flex:1;overflow:auto;padding:24px 16px 18px}.content h1{font-size:23px;line-height:1.2;margin:0 0 8px}.sub{margin:0 0 18px;color:var(--muted);font-size:14px}.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.tile,.option,.chip,.summary{background:var(--paper);border:1px solid var(--line);box-shadow:var(--shadow)}.tile{min-height:68px;padding:13px 12px;border-radius:10px;text-align:left;font-weight:650;display:flex;align-items:center;gap:9px;cursor:pointer}.tile.selected,.option.selected,.chip.selected{border-color:var(--red);background:var(--red-soft)}.tile small{display:block;color:var(--muted);font-weight:400}.tile .tick{margin-left:auto;color:var(--red);font-weight:800;opacity:0}.tile.selected .tick{opacity:1}.tag-row,.chips{display:flex;flex-wrap:wrap;gap:8px;margin:14px 0}.tag{border-radius:999px;background:var(--navy);color:#fff;padding:6px 10px;font-size:13px}.chip{border-radius:999px;padding:10px 13px;cursor:pointer;font:inherit}.option{border-radius:10px;padding:14px;display:flex;gap:12px;align-items:flex-start;cursor:pointer;margin:9px 0}.option b{display:block}.option span{display:block;color:var(--muted);font-size:13px;margin-top:3px}.search{position:relative}.search input,.field input,.field textarea{width:100%;border:1px solid var(--line);border-radius:9px;background:#fff;padding:13px 14px;font:inherit}.search input:focus,.field input:focus,.field textarea:focus{outline:2px solid rgba(200,16,46,.18);border-color:var(--red)}.suggestions{position:absolute;z-index:3;left:0;right:0;top:56px;background:#fff;border:1px solid var(--line);border-radius:9px;box-shadow:var(--shadow);overflow:hidden}.suggestions button{display:block;width:100%;text-align:left;border:0;background:#fff;padding:12px 14px;cursor:pointer;font:inherit}.suggestions button:hover{background:var(--canvas)}.warning{border-left:4px solid var(--red);background:#fff4f5;padding:13px 14px;border-radius:8px;margin-bottom:15px}.item-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:14px}.item-head b{font-size:14px}.item-head span{color:var(--muted);font-size:13px}.fields{display:grid;grid-template-columns:1fr 1fr;gap:10px}.field{margin:11px 0}.field label{display:block;font-size:13px;color:var(--muted);margin-bottom:5px}.field textarea{min-height:92px;resize:vertical}.summary{border-radius:10px;padding:14px;margin:10px 0}.summary h3{font-size:14px;margin:0 0 6px}.summary p{margin:0}.actions{width:min(100%,620px);margin:0 auto;padding:10px 16px calc(12px + env(safe-area-inset-bottom));background:var(--paper);border-top:1px solid var(--line)}.primary,.whatsapp,.ghost{width:100%;min-height:50px;border:0;border-radius:9px;padding:12px 16px;font:650 16px inherit;cursor:pointer}.primary{background:var(--red);color:#fff}.primary:disabled{opacity:.45;cursor:not-allowed}.whatsapp{background:var(--green);color:#073b1b}.ghost{margin-top:8px;background:transparent;color:var(--navy);border:1px solid var(--line)}.link-action{display:block;width:100%;border:0;background:transparent;color:var(--red);padding:10px 4px;cursor:pointer;font:inherit}.error{color:var(--red);font-size:13px;margin:10px 0}.muted{color:var(--muted);font-size:13px}@media(min-width:700px){body{padding:20px}.chat-shell{max-width:620px;margin:auto;height:calc(100dvh - 40px);background:var(--paper);box-shadow:0 12px 40px rgba(14,27,44,.15);border-radius:12px;overflow:hidden}.content{width:100%}.actions{width:100%}}@media(max-width:390px){.grid{grid-template-columns:1fr}.content h1{font-size:21px}}
.back-text{margin-top:8px;color:var(--navy);font-weight:600;border-style:dashed}

/* Кнопка звонка менеджеру — видна на каждом шаге (владелец, 2026-07-17) */
.call-button{display:inline-flex;align-items:center;gap:6px;background:#22c55e;color:#fff;font-weight:700;padding:8px 12px;border-radius:10px;text-decoration:none;font-size:.88rem;white-space:nowrap;margin-right:8px;flex-shrink:0}
.call-button:active{transform:scale(.97)}
.lang-switch{display:flex;align-items:center;border:1px solid rgba(255,255,255,.22);border-radius:9px;overflow:hidden;flex-shrink:0}
.lang-switch button{border:0;background:transparent;color:#d7e0eb;padding:7px 9px;font:700 12px system-ui,-apple-system,"Segoe UI",sans-serif;cursor:pointer}
.lang-switch button.active{background:#fff;color:var(--navy)}
@media(max-width:430px){.call-button .call-text{display:none}.call-button{padding:8px 10px;font-size:1.05rem}.lang-switch button{padding:7px 8px;font-size:0}.lang-switch button::after{font-size:12px}.lang-switch button[data-lang="ru"]::after{content:"RU"}.lang-switch button[data-lang="kk"]::after{content:"KZ"}}